General terms and conditions related to your booking with Pure Cosmetics. If you have any concerns not covered in this list, please contact the clinic direct.

• $50 non-refundable booking fee is requested for all bookings. Booking fees are deducted from your treatment cost. Booking fees are transferrable if changes are made 24 hours before your booking. Rescheduling, no shows or cancellations within 24 hours will forfeit booking fee.

• Skin treatment packages are non-refundable but transferrable to other skin treatments if you change your mind regarding a treatment plan. These credits are not transferable to cosmetic treatments. Treatment packages must be used within 12 months from your first appointment.

• Costs for all treatments are outlined prior to your treatment being delivered. You maintain the right to refuse treatment prior to any treatment commencing. Once treatment has begun you are agreeing to the costs given. All payments must be made at time of treatment.

• Refunds are not given if unhappy with treatment outcomes unless direct fault/negligence from Pure Cosmetics is identified. However, Pure Cosmetics will always work with you to resolve any concerns and potentially offer alternative treatments. It is important to note that each client and their anatomy is individual, and same treatment outcomes are not guaranteed for everyone.

• Gift vouchers are non-refundable and must be used within the allocated expiration date.

• Discounts and promotions cannot be combined unless specifically stated.

• Pure Cosmetics reserves the right to cancel, change, or update promotions at any time.

• Skincare product purchases are non-refundable except in the case of damaged or faulty goods.

• Consent forms are completed for most skin and cosmetic treatments. It is the client’s responsibility to ensure you have provided all relevant information and are satisfied with the information provided to you prior to signing your consent.

• Some medications, vitamins, and supplements can interact with certain treatments, and it is the client’s responsibility to ensure they have provided current medication list when asked as part of your consent.

• Pure Cosmetics does not take responsibility for any reactions or injuries that occur as a result of any skincare or treatments where the outcome was unforeseeable. E.g. skin reaction to a skincare product purchased.

• Pure Cosmetics is operated by an experienced Registered Nurse who may ask you to seek approval from your General Practitioner or Specialist Doctor if medical conditions of concern are identified. E.g Auto-Immune diseases.

• For your safety you may be asked to complete a skin cancer check with a local Dermatologist prior to the commencement of some skin treatments. If you have a history of skin cancers, you will need to have been cleared for at least 2 years and have had a skin cancer check within the past 12 months.

• Pure Cosmetics maintains the right to refuse treatment (cosmetic and/or skin) to any client. Please be aware that refusal is rare and only occurs either due to identified risks or where client expectations are unrealistic.

• Referrals can be made to other cosmetic specialists and health professionals when and if needed.

• All and any information and images on this website are the intellectual property of Pure Cosmetics and cannot be reproduced without permission.

• All client data is stored within Pure Cosmetics system and is never shared with any third-party sources. Your information is reviewed by a Medical Officer for cosmetic treatments, but the information stays within Pure Cosmetics scripting system.